Patient Services Advisors & Care Navigation

Our Patient Services advisors are members of staff who are trained to help you.

Patient Services Advisors can have a range of ‘day jobs’ one of which is care navigation, their role is to actively listen, to signpost people to sources of help, advocacy and support, and to help people play an active role in managing their own health.

Care navigation gives people options to access the care and information which best meets their health and social care needs. This helps them to be seen by the right person, at the right place and at the right time.

Why do our Patient Services Advisors ask personal questions?

Our Patient Services advisors are a vital part of our health care team and ask questions to direct you to the best care. They are supported by highly trained clinical teams and are skilled in assisting with care navigation. They also work to strict codes of patient confidentiality. Our care navigators will:

  • help direct you to other local services including community pharmacy, minor injury units, minor eye services, self referral NHS physiotherapy, talking therapies for mental health support
  • support to request administrative help including fit notes, forms, reports

This ensures you see the right person at the right time more quickly.

Our practice team now includes a range of healthcare professionals, including doctors, nurses, advanced physiotherapy practitioners, GP assistants and social prescribers. All of our team are highly trained and supervised to ensure you get access to the best possible care.