Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
If you’d like to schedule a routine face to face appointment with any doctor then our patient services team can assist you in booking an appointment with Dr McCullins, locum doctors, or supervised trainee doctors. If you prefer to consult with your regular GP, our patient service advisors will forward a patient note detailing your symptoms and appointment request.
Urgent appointments
Please do not use the eConsult function for emergencies/urgent matters in these circumstances please ring through to the practice on 01865 374242.
Again, please call as early on in the day as possible and ideally before 11:30am to ensure the duty doctor can respond to you as soon as possible.
Of course any urgent matter phoned through to the practice will be dealt with promptly.
This action may take the form of a text message, phone call or face to face appointment depending upon the problem.
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01865 374242
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01865 374242
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
When scheduling a routine appointment via phone, our patient services team will collect necessary details to direct you to the most appropriate healthcare professional, this may include:
- Physician associate
- Physiotherapist
- Pharmacist
- Optician
- Mental health worker (MIND)
- Social prescriber
Phlebotomy (blood test) appointments
We have the facility to book appointments for blood tests via Patient Access.
Please note that you should only book an appointment for a blood test if it has been either requested by one of our doctors or you are on medication that requires you to have regular blood tests ie. warfarin, disease modifying anti-inflammatory drugs.
Unfortunately if you book an appointment that is not required with the phlebotomist or HCA you will not be able to have the test.
Enhanced access
Between 6:30pm and 8am Monday to Friday and all day at weekends and on bank holidays your call will be redirected to the NHS 111 service.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01865 374242 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If your condition is such that you are physically unable to get to the surgery and need to request a home visit, please phone the surgery before 11am where possible.
Our GP’s may refer you to the primary care visiting service for a home visit. This service offers same day visits following a referral by one of the GP. After the visit, the clinician will provide feedback to the GP, and any necessary actions will be carried out.
Please give as much information as possible to help the doctors assess the urgency of your case.
Patients eligible for a home visit
The following criteria for a home visit are based on the department of health ‘eligibility criteria for patient transport services.’
You may be considered for a home visit if the following apply:
- It would be detrimental to your condition or recovery if you were to travel to the clinic.
- Your medical condition affects your mobility so you are unable to travel without using an ambulance i.e. unable to take a car or taxi.
Patients not usually eligible for a home visit
You will not be eligible for a home visit if you are able to go out either by taxi, private car, motorised scooter, bus or use the access bus to visit any of the following:
- GP
- shops
- relatives
- pick up your pension
- hairdresser or barber
- dentist or optician
- phlebotomist or nurse, or
- luncheon club