If you’d like to schedule a routine face to face appointment with any doctor then our patient services team can assist you in booking an appointment with Dr McCullins, locum doctors, or supervised trainee doctors. If you prefer to consult with your regular GP, our patient service advisors will forward a patient note detailing your symptoms and appointment request.

Routine Appointments Requests

For non-urgent matters that don’t require immediate same-day attention, please consider submitting an e-consultation:

• E-consult Service

Following the review of your e-consultation, the GP will decide on the appropriate next steps, which may involve an initial text or phone appointment. If a face-to-face appointment is necessary then our patient services team will contact you.

When scheduling a routine appointment via phone, our patient services team will collect necessary details to direct you to the most appropriate healthcare professional, this may include:

• Physician Associate
• Physiotherapist
• Pharmacist
• Optician
• Mental health worker (MIND)
• Social prescriber

Urgent Appointment Requests

Please do not use the eConsult function for emergencies/urgent matters – in these circumstances please ring through to the practice on 01865 374242.

Again, please call as early on in the day as possible and ideally before 11:30 to ensure the duty doctor can respond to you as soon as possible.

Of course any urgent matter phoned through to the practice will be dealt with promptly.

This action may take the form of a text message, phone call or face-to-face appointment depending upon the problem.